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Granite is the leading provider of telecommunications solutions in the United States and Canada and we’re still growing.

Billing Exceptions Analyst

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Location: Quincy, Massachusetts

Department: Finance

Job ID: 2971

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.4 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016). 

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.


General Summary of Position:

The purpose of the team is to ensure that every customers account is set up to bill correctly according to their specific conditions. The analyst will work with SharePoint, Microsoft Excel, Power Pivot, and Microsoft Access to monitor customer accounts. The analyst is a main point of contact among three departments for customer pricing implementation. The position requires excellent communication in both written and verbal forms.

Duties and Responsibilities:

  • Process forms as received, analyzing criteria and entering into tables
  • Organize and perform clean-up on customer accounts
  • Work with other departments to implement pricing changes
  • Assist in month-end billing cleanup to ensure billing accuracy
  • Work with supervisor to report and resolve issues
  • Assist in special projects and audits as they arise

Required Qualifications:

  • Analytical ability – suggest process improvements, identify issues and solutions
  • Highly organized
  • Great attention to detail
  • Ability to meet tight deadlines and work well under pressure
  • Ability to focus for long periods of time
  • Work well independently and with others
  • College Graduate with a Bachelor’s Degree

Preferred Qualifications:

  • Experience using Microsoft Access, Excel & Power Pivot


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