Granite’s Training team strives to make the transition from your previous phone system to your new Granite Hosted PBX phone system as seamless and stress free as possible. We want to ensure that not only the end users are satisfied and prepared to use the physical devices, but that internal teams within your organization are prepared to support them when questions and issues arise.
Client Training has videos hosted on YouTube (Channel name - Granite Telecommunications) on the phones features and functionalities as well as some basic troubleshooting techniques.Watch Videos
There are guides on virtually all processes relating to the devices themselves, the CommPortal (the HPBX management tool), and troubleshooting of the system. Additional guides can be created upon request.Get Guides
We work alongside your team to create personalized training material to fit your specific needs. This includes branded documentation. We are able to take our existing content/videos and send them over to you in a format that works for you to upload into a preexisting learning tool (i.e. videos as MP4s).Submit Request
In addition to this material, the Training team is able to provide live training either via phone and screen share. This training can be schedule both before the switch over to prepare the site for the change and after to answer any questions that arise once the phone system is in place. On-site training can and will be scheduled as well when applicable and in many cases is included in the cost of your new phone system.Schedule a Training