Products and services
Granite’s suite of products and solutions provides dramatic cost savings and enhanced productivity, allowing you to spend time on other important business matters.
Voice Solutions is an all-encompassing VoIP portfolio that provides stable, scalable telephony solutions ranging from emulated POTS, to Cloud PBX to traditional hand-off options like Primary Rate Interface (PRI) or Business SIP Trunking which seamlessly integrate with your existing phone systems.
Whether you have many locations, a large concentration of employees at a central location, or work at home employees, Voice Solutions enables branch offices, remote workers, and telecommuters to seamlessly work together.
Migrating your POTs lines to Emulated POTS is a fast way to improve your bottom line without the inconvenience of a complete telecom overhaul.
Granite’s Emulated POTS offering leverages our state-of- the-art VoIP network to translate digital voice for use over an analog device. This POTS emulation technology offers the full suite of features found in traditional POTS lines, with significant cost savings.
Hosted PBX (HPBX) is a cloud-based PBX solution that alleviates the need for an on-premise PBX. HPBX provides all the features of a modem small office PBX with the convenience and scalability of a remotely hosted, fully managed cloud solution. By combining local and long-distance services with a computer network, your business can simplify its communications infrastructure to a single platform.
No matter the size of your business, Granite provides full access to features and professional functionality.
Granite's Business SIP Trunking allows customers to converge their voice and data services to a single circuit, taking advantage of Voice over IP technology (versus traditional TDM based PSTN trunk services). Simple connections with the Internet or private IP infrastructure give your business more options and less dependency on hardware, effectively managing both data and voice needs. Your business will have the choice of Granite's local and long distance calling plans and a broad set of features that can be controlled through a secure, self-service online portal. Granite's Business SIP Trunking offers a full range of access options and interoperability with most leading IP-PBX systems and Microsoft Phone System. Granite Direct Routing for Microsoft Teams enables businesses to make and take external phone calls inside the Teams collaboration application on their desktops, laptops or mobile devices.
Cloud Contact Center, also known as Automatic Call Distribution, is a simple and easy-to-use application that runs in conjunction with the Granite Voice Platform. This software helps businesses improve quality of service and increase operational productivity. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere.
Take control of your inbound calls with a host of features easily managed through our web-based platform. Cloud Contact Center offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees and controlling costs. Engineered to simulate a live operator, Interactive Voice Response (IVR) directs incoming callers to the appropriate department or employee. Ensure your calls are handled efficiently 24/7/365.
A great majority of businesses require some means of automatic messaging so that calls are not left unanswered. Network-based voicemail offers a wealth of unified messaging features for efficiency. With the ability to handle voicemail utilizing web-based controls, Granite's Virtual Voicemail solution offers the ability to forward messages to an email with notification for new messages. You never need to miss an important message again.
Granite has always championed traditional local phone services because of their unmatched reliability and ease of use. Our extensive wholesale contracts with incumbent carriers throughout the United States and Canada allow us to offer exceptional pricing, allowing you to focus on the bottom line.
Granite’s long distance service provides cost-effective in-state, out-of-state, international, and toll-free calling for businesses of any size and budget. You may be dealing with multiple carriers and receiving multiple bills. Granite long distance plans will consolidate multiple bills into one.
Toll free numbers convey to your customers that not only are they encouraged to call, but you will give their calls the attention that they deserve. With our consolidated billing solution, toll free number charges will appear on your monthly bill, making their usage easy to track and manage.
Granite provides a wide array of features you rely on every day, such as: