Granite Merged Voice is an all-encompassing VoIP portfolio that provides stable, scalable telephony solutions ranging from emulated POTS, to Cloud PBX to traditional hand-off options like Primary Rate Interface (PRI) or Business SIP Trunking which seamlessly integrate with your existing phone systems.
Whether you have many locations, a large concentration of employees at a central location, or work at home employees, Granite Merged Voice enables branch offices, remote workers, and telecommuters to seamlessly work together.
No big up-front investment
No obsolescence-software upgrades always included
Nationwide coverage in U.S, Canada, & Puerto Rico
Competitive long-distance rates
Check out our client training videos to learn more about our phone systems and their functions. Find Out More
Migrating your POTs lines to Emulated POTS is a fast way to improve your bottom line without the inconvenience of a complete telecom overhaul.
Granite’s Emulated POTS offering leverages our state-of- the-art
VoIP network to translate digital voice for use over an analog device.
This POTS emulation technology offers the full suite
of features found in traditional POTS lines, with significant
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Re-use existing equipment
Achieve fast savings
Easily integrates with your Hosted PBX or Business SIP Trunking Solution
Hosted PBX (HPBX) is a cloud-based PBX solution that alleviates the
need for an on-premise PBX. HPBX provides all the features of a
modem small office PBX with the convenience and scalability of a remotely
hosted, fully managed cloud solution. By combining local and long-distance
services with a computer network, your business can simplify its
communications infrastructure to a single platform.
No matter the size of your business, Granite provides full access
to features and professional functionality.
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Click To Dial Integration
UC Desktop And Mobile Application With SMS Enablement
Virtual Local Area Network (VLAN)
Free project management and client training
No big up-front investment
Unlimited local and long distance calling
Increased network efficiency, privacy, and security
Granite's Business SIP Trunking allows customers to converge their voice
and data services to a single circuit, taking advantage of Voice over IP
technology (versus traditional TDM based PSTN trunk services). Simple
connections with the Internet or private IP infrastructure give your
business more options and less dependency on hardware, effectively managing
both data and voice needs. Your business will have the choice of Granite's
local and long distance calling plans and a broad set of features that can be
controlled through a secure, self-service online portal. Granite's Business
SIP Trunking offers a full range of access options and interoperability with
most leading IP-PBX systems and Microsoft Phone System. Granite Direct Routing
for Microsoft Teams enables businesses to make and take external phone calls
inside the Teams collaboration application on their desktops, laptops or mobile devices.
Cloud Contact Center, also known as Automatic Call Distribution, is a simple and easy-to-use application that runs in conjunction with the Granite Voice Platform.
This software helps businesses improve quality of service and increase operational productivity. Cloud contact centers make interactions through voice, email, social media
and the web accessible from virtually anywhere.
Take control of your inbound calls with a host of features easily managed through our web-based platform. Cloud Contact Center offers powerful capabilities for meeting the
needs of your customers, improving the productivity of your employees and controlling costs. Engineered to simulate a live operator, Interactive Voice Response (IVR) directs
incoming callers to the appropriate department or employee. Ensure your calls are handled efficiently 24/7/365.
A great majority of businesses require some means of automatic messaging so that calls are not left unanswered. Network-based voicemail offers a wealth of unified messaging
features for efficiency. With the ability to handle voicemail utilizing web-based controls, Granite's Virtual Voicemail solution offers the ability to forward messages to an
email with notification for new messages. You never need to miss an important message again.
Features and Benefits
Create different announcements and menus on demand — for outside business hours or during weekends and holidays.
Future-proof SIP application server architecture offers investment protection with exceptional scalability and cost-effectiveness
Easy mailbox access maximizes convenience of message retrieval
Offers options for notification of new messages, including email
Visual user interfaces via web access through Granite’s web-based tool, CommPortal
Granite has always championed traditional local phone services
because of their unmatched reliability and ease of use. Our
extensive wholesale contracts with incumbent carriers throughout
the United States and Canada allow us to offer exceptional pricing,
allowing you to focus on the bottom line.
Granite’s long distance service provides cost-effective in-state,
out-of-state, international, and toll-free calling for businesses
of any size and budget. You may be dealing with multiple carriers
and receiving multiple bills. Granite long distance plans will
consolidate multiple bills into one.
Toll Free Number Service
Toll free numbers convey to your customers that not only are they encouraged to call,
but you will give their calls the attention that they deserve. With our consolidated billing solution,
toll free number charges will appear on your monthly bill, making their usage easy to track and manage.
Granite provides a wide array of features you rely on every day, such as: