Current Outages

Granite Grid

Fayette Mall - Full Outage

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Carrier Trouble: The circuit carrier has linked this to a higher level fiber outage. They are actively working on isolating the extent of the damage.
10/17/2021 8:48AM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/17/2021 4:22AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/17/2021 4:21AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/17/2021 4:03AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/17/2021 4:02AM EST

The Florida Mall - Full Outage

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IW: A technician has been secured and we have an approximate ETA of 11:00AM Today today/tomorrow.
10/17/2021 1:07AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 7:09PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 7:08PM EST

Lakewood Center - Full Outage

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Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 8:43AM EST

Lakewood Center - Full Outage

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Carrier Trouble: The circuit carrier has linked this to a higher level fiber outage. They are actively working on isolating the extent of the damage.
10/16/2021 4:39PM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/16/2021 9:43AM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/16/2021 9:17AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 8:43AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 8:43AM EST

Birchwood Mall - Full Outage

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Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/15/2021 5:31PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/15/2021 5:23PM EST

Birchwood Mall - Partial Outage

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Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/15/2021 5:06PM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/15/2021 5:04PM EST

Ross Park Mall - Full Outage

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Resolution: We are showing service restoral to our equipment as of 1:34PM on 10/15/2021. We are seeing all equipment back online and passing traffic.
10/15/2021 3:25PM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/15/2021 2:16PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/15/2021 1:34PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/15/2021 1:33PM EST

Chula Vista Center - Partial Outage

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Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/14/2021 2:11PM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/14/2021 2:11PM EST

International Marketplace - Partial Outage

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Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/15/2021 8:21AM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/15/2021 8:19AM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/15/2021 8:18AM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/14/2021 1:44PM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/14/2021 8:55AM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/14/2021 7:09AM EST

Potomac Mills - Full Outage

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Equipment/Power: Our on site technician has determined a bad UPS connected to our MDF is the cause of the outage. We have bypassed the UPS for the time being to restore service.
09/28/2021 8:07AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
09/28/2021 8:00AM EST

Barton Creek Square - Partial Outage

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Power: We are engaging local contacts to verify power to our on-site infrastructure.
09/28/2021 9:41AM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
09/23/2021 10:16AM EST

Resolved Outages

Granite Grid

South Hills Village - Full Outage

Resolution: We are showing service restoral to our equipment as of 12:33AM on 10/17/2021. We are seeing all equipment back online and passing traffic.
10/17/2021 1:04AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/17/2021 12:30AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/17/2021 12:28AM EST

Baybrook Mall - Partial Outage

Resolution: We are showing service restoral to our equipment as of 7:43PM on 10/16/2021. We are seeing all equipment back online and passing traffic.
10/17/2021 8:34AM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/16/2021 5:28PM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/16/2021 4:36PM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 4:35PM EST

Twelve Oaks - Full Outage

Resolution: We are showing service restoral to our equipment as of 9:18AM on 10/16/2021. We are seeing all equipment back online and passing traffic.
10/16/2021 9:32AM EST
Power: There is a confirmed utility power outage impacting the location. We are currently pending an ETTR from our on site contacts on when power is expected to be restored.
10/16/2021 9:21AM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/16/2021 8:23AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 1:05AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 1:04AM EST