Yealink Phones
Offers touch screen, dedicated Microsoft Teams Button, Microsoft Teams-tailored User Interface, and more.
Seamless Calling
Microsoft Teams Direct Routing Empowering Organizations
Introducing Granite’s Direct Route Trunks for Microsoft Teams – a game-changing solution that empowers users to effortlessly make and receive external phone calls directly from the Teams interface. With this innovative approach, Granite peers with our customer’s Microsoft Phone System, ensuring smooth and reliable IP Voice termination and origination services, creating a unified communication environment that streamlines workflows and simplifies communication. Contact us to learn how our strategic partnership with Microsoft can help empower your organization.
Trusted Partner
Microsoft Operator Connect
With Microsoft Teams and Granite’s robust network, businesses can now enjoy a truly integrated experience, delivering high-quality voice calls alongside modern collaboration and conferencing tools. Microsoft Azure Peering Service (MAPS) creates a 1:1 trusted relationship, strengthening communication reliability and minimizing potential disruptions. This strategic partnership ensures that organizations receive professional assistance every step of the way, from implementation to ongoing support and troubleshooting.
The Granite Advantage
Our Most Popular Microsoft Teams Phones & Accessories
Conference Room Bundle Sets
Granite offers the ultimate solutions for businesses seeking a sophisticated and feature-rich conferencing system.
Poly Phones
Offers touch screen display, dedicated applications or Microsoft Teams button, choice of handset or no handset model.
Headsets
Granite offers best-in-class headsets compatible with MS Teams phones that combine stellar audio quality, ergonomic design, and advanced noise-cancelling features.
Boosting Efficiency & Performance Is Easy
How Your Business Can Benefit
Microsoft 365 Teams enables external calling through Direct Routing, to make Teams your main call platform, or Operator Connect, for simplified voice management, both supported by Granite’s reliable SIP service.
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Still Have Questions?
FAQ
With Granite, you can say goodbye to the hassle of dealing with multiple vendors and complicated billing processes.
We offer a seamless and streamlined experience, providing you with a 360-degree view of your services across North America and One Bill for your complete business solution.
This consolidated approach saves you time, money, and eliminates the frustration of managing multiple accounts.
Operator Connect is the next generation of Direct Routing, designed to give users an easy way to select a carrier and add PSTN access to Microsoft Teams.
| Direct Routing | Operator Connect | |
|---|---|---|
| Emergency Calling | E911 Dynamic Location Routing or Emergency Calling | E911 Dynamic Location Routing (default) or Emergency Calling |
| Number Management and Provisioning | IT Admin assigns phone numbers and policies with PowerShell | Numbers visible in the Microsoft Teams Admin Center |
| Coverage | US & Puerto Rico and Canada | US & Puerto Rico and Canada |
| Certified SBCs for Compatibility and Integration | Yes | Yes |
| Location | Pure cloud, hybrid, or on-prem | Pure cloud |
| Dedicated Support from Microsoft via Operator Portal | No | Yes |
| Proactive Quality and Link Monitoring by Microsoft | No | Yes |
Find the various calling types below:
| Call Type | Invoice Indicator | Definition |
|---|---|---|
| Local | LOC1 | A Local call is from point A to point B within the Local Calling Area as determined by the ruling local tariff. |
| Regional Toll | LOC2 | A Regional Toll call is from point A to point B within the same LATA (Local Access and Transport Area) and outside the Local Calling Area. |
| IntraState | IA | An IntraState call is classified as Long Distance from point A to point B within the same State, but outside the same LATA (Local Access and Transport Area) and outside the Local Calling Area. |
| InterState | IE | An InterState call is classified as Long Distance from point A to point B not within the same State and outside the Local Calling Area. |
| Extended Area | EX | An Extended Area call is classified as Long Distance from point A to point B where point B is located in a U.S. Territory, Indigenous Reservation, or Rural Area where rates are higher. |
| Canada | CAN | A call from point A in the United States to point B in Canada. |
| Canada | CAN2 | A call from point A in Canada to point B in the United States. |
| International | IN | A call from point A in the United States to point B in a country outside of the North American Number Plan Administrator (NANPA). Rates are determined at the International Dialing Code level |
| International | IN2 | A call from point A in a country outside of the North American Number Plan Administrator (NANPA) to point B in the United States. Rates are determined at the International Dialing Code level. |
| Directory Assistance | DA2 | A call from point A to 411. |
| Directory Assistance | DA1 | A call from point A to 411 outside the Local Calling Area. |