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Granite is the leading provider of telecommunications solutions in the United States and Canada and we’re still growing.

Premier Billing Analyst

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Location: Quincy, Massachusetts

Department: Finance

Job ID: 3185

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.5 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016). 

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. As a Premier Billing Analyst, you will be responsible for helping the Premier Account team maintain the high level of billing accuracy that Granite is known for.

Duties and Responsibilities:

As the Premier Billing Analysts you will be responsible for helping the Premier Account team maintain the high level of billing accuracy that Granite is known for.  You will be tasked with preparing for and helping manage Granite’s day to day billing questions, steamed from Sales Department, Premier Department and Customer directly; this requires one to be an analytical thinker and one must like to problem solve.  You will also assist in the resolution of disputes and answer customer inquiries as they arise; whether this is through email or over the phone. Along with helping answer the day to day inquiries such as credit applications.

Required Qualifications:

  • Bachelor’s Degree or relevant experience.

  • Intermediate to advanced knowledge of Microsoft Excel and MS Access.

Preferred Qualifications:

  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills

 

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