Through unparalleled customer service, free project management resources and on-line account management tools, and flexible billing solutions, we make the decision to switch to Granite easy.
Granite provides you with a dedicated Premier Account Manager as your single point of contact. Your Premier Account Manager works closely with you to coordinate all of your communications needs:
conversions, moves, additions, changes, and custom account management reports.
Our Premier Account customers receive the highest standards of customer service in the telecommunications industry. Granite’s point of difference is listening to our customers, understanding their business, and handling any and every service need. Whether it’s POTS, broadband, structured cabling or systems installations, our account managers are responsive and our team is ready.
Granite consolidates multiple vendor invoices by product into a single bill at the corporate level or bills separated by individual location, department, or general ledger/cost center coded allowing easy integration into customer payment systems.
Granite has incorporated a unique tiered reporting structure that adds flexibility in organizing and presenting invoices based on individual customer needs. The billing hierarchy contains the following levels:
Granite provides call detail and usage charge itemization by location under either option. The bill is available in detail or summary format depending on whether the Parent or Child locations are responsible for the payment. All billing is performed in-house, enabling you to increase productivity and focus on other business matters.
Customers with EDI software can take advantage of the 811 Consolidated Service Invoice Statement. Granite currently offers the 811 Consolidated Summary Transaction Set and Extended 811 Transaction set Guidelines.
Our current methods of transport are email and file transfer protocol (FTP). If a customer wishes to use a Value Added Network (VAN) for file transfer, they must incur the VAN transport costs. Below you can find the EDI Transaction Guidelines as well as a New EDI Partner form to initiate EDI billing.