Products and services
Granite’s suite of products and solutions provides dramatic cost savings and enhanced productivity, allowing you to spend time on other important business matters.
  • Mobility
  • Voice
  • Managed Solutions
  • Data
  • Network Integration
  • Granite Grid

Mobility

Granite's wireless solution offers nationwide voice and data packages that are suitable for all businesses with multi-location outlets. Supported by several carriers, our mobile solution provides the following:

  • Customized pooled and shared data plans with unlimited talk and text
  • Cross-carrier data pooling
  • Machine-to-Machine data plans
  • SIM conversions for existing services
  • Mobile Device Management applications
  • A single portal: wireless services across carriers and self-serve ordering

Unlimited Voice with Optional Pooled or Shared Data

Customers have the flexibility to select unlimited voice with optional data plans based on need. Data plans can be shared among a set of devices or individual devices can have their own data plan assigned that pools across a set of devices.

Mobile Device Management

Customers can manage devices, applications and profiles through one pane of glass. Granite’s MDM solution give you visibility and control of iOS and Android devices from one unified cloud platform.

Hosted Voice Over Wireless

Enables Granite’s Hosted Voice solution over a wireless connection. Customers enjoy many basic features and functionality they have grown accustomed to with wireline service now over a wireless connection while still using their own analog phones.

Phone Connect

Enjoy traditional landline voice services over a 4G LTE connection.

WAN Wireless Data

Granite’s WAN Wireless solution complements existing technologies, such as Internet, Cable, T1’s, Ethernet and MPLS networks.

Continuity Anywhere

Our WAN Wireless product provides a cost-effective, reliable solution to help protect your business, ensuring critical communication systems remain online at all times.

Wireless Backup

A wireless network path provides reliability and diversity to protect your business. Smart fail over technology, allows seamless transition from primary to back up avoiding disruption caused by severe weather and wireline network outages.

Customized by Location

Working with wireless partners across the U.S. and Canada - Granite is able to recommend the best provider for an individual location. Every location is treated as a unique opportunity and engineered to ensure reliability and top speed performance.

Wireless Partners include:

  • AT&T
  • Verizon
  • Sprint
  • Telus

Trial Agreement Customer Disclosures for Internet Based Services

Granite agrees to make available to Customer a one (1) Business Seat package for Granite’s Hosted PBX Service (“Trial Service”) for a trial period of thirty (30) days from the date of Customer’s approval of this email (“Trial Period”). During the Trial Period, Customer will be permitted to download the necessary software, IP address and be provided support sufficient for Customer to test the Trial Service. Granite’s product is limited to those materials and support and will not also include support for hardware such as desktops, laptops or mobile phones. Granite is not responsible for access to those devices and/or any increases in data that supports them. Customer agrees not to further disseminate the software or IP address and agrees to stop using the Trial Service after the expiration of the Trial Period, unless the Customer enters into a subsequent order with Granite.
Customer may make such examinations, measurements, and observations of the CPE and the Services as may be necessary to determine whether the Trial Services and equipment are performing satisfactorily in accordance with applicable specifications or requirements. Customer (i) authorizes Granite to perform installation procedures as Granite deems necessary to provide the Trial Service; (ii) agrees to all of the Terms and Conditions of Service as set forth at www.granitenet.com (as such may be modified from time to time, the “Terms of Service”), which are incorporated herein by reference including, without limitation, the additional terms and conditions of service specifically applicable to Internet Based Services; (iii) acknowledges and agrees that certain Internet based services, including, without limitation, the Trial Services, ordered through Granite may not operate in the same manner as traditional wireline phone service; (iv) may cancel the trial at any time, without penalty, during the Trial Period; (v) shall provide reasonable assistance to Granite to ensure the trial is a success, and shall provide personnel, as is reasonably necessary and requested by Granite; and (vi) acknowledges and agrees that during the Trial Period, no service level agreements and/or service level objectives will apply with respect to the Trial Services or equipment, provided, however, Granite will provide Customer with reasonable support of the Trial Services and equipment.
Customer acknowledges and agrees that certain Internet Based Services (which for purposes of this Customer Disclosure, includes, but is not limited to, Hosted PBX, SIP Trunking, SIP PRI, Hosted Voice, Virtual Auto Attendant and Virtual Voicemail Services), ordered through Granite may not operate in the same manner as traditional wireline phone service and that the following terms and conditions apply with respect to such Internet-Based Services: (a) such services are designed only for use with a compatible PBX or similar advanced telephone system; (b) such services only support Granite’s local, intralata toll, interstate long distance and international voice services; (c) such services DO NOT support auto dialers, predictive dialers, telemarketing applications, modems, credit card process, heavy faxing or alarm lines and elevator lines (only POTS lines should be used for these purposes); (d) a qualified vendor must install the equipment and service at Customer’s sole expense and Granite will not process any order without a qualified vendor involved in the installation process; and I Granite requires that Customer provide a complete list of all phone numbers to be ported, any numbers omitted from the list may result in those numbers not being ported at the time of circuit turn-up. Granite will attempt to retrieve CSRs from the existing carrier(s), but cannot guarantee its ability to obtain such CSRs. Customer agrees to provide Granite with complete CSRs, if requested.
CUSTOMER ACKNOWLEDGES AND AGREES THAT SOME OF THE SERVICES PROVIDED BY GRANITE ARE INTERNET-BASED SERVICES AND THAT 911 SERVICES ON INTERNET-BASED SERVICES ARE DIFFERENT THAN THAT OF TRADITIONAL WIRELINE SERVICE. FOR BASIC 911 OR E911 TO BE ACCURATELY ROUTED TO THE APPROPRIATE EMERGENCY RESPONDER, CUSTOMER MUST PROVIDE GRANITE WITH THE TELEPHONE NUMBER(S) ASSOCIATED WITH SUCH INTERNET-BASED SERVICES FOR THE REGISTERED ADDRESS.
CUSTOMER ACKNOWLEDGES THAT INTERNET-BASED SERVICES PROVIDED BY GRANITE MAY NOT SUPPORT BASIC 911 OR E911 DIALING IN THE SAME MANNER AS TRADITIONAL WIRELINE PHONE SERVICE. CUSTOMER AGREES TO INFORM THIRD PARTIES OF THE POTENTIAL COMPLICATIONS ARISING FROM BASIC 911 OR E911 DIALING. SPECIFICALLY, CUSTOMER ACKNOWLEDGES AND AGREES TO INFORM ALL EMPLOYEES, GUESTS, AND OTHER THIRD PERSONS WHO MAY USE SUCH INTERNET-BASED SERVICES THAT BASIC 911 AND E911 SERVICES WILL NOT FUNCTION IN THE CASE OF A SERVICE FAILURE FOR ANY OF THE FOLLOWING REASONS: (A) POWER FAILURES; (B) SUSPENDED OR TERMINATED INTERNET ACCESS SERVICE; (C) SUSPENSION OF SERVICES DUE TO BILLING ISSUES; AND/OR (D) ANY OTHER SERVICE OUTAGES NOT DESCRIBED HEREIN. CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT FAILURE TO PROVIDE A CORRECT PHYSICAL ADDRESS IN THE REQUISITE FORMAT MAY CAUSE ALL BASIC 911 OR E911 CALLS TO BE ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER. FURTHERMORE, CUSTOMER RECOGNIZES THAT USE OF SUCH INTERNET-BASED SERVICES FROM A LOCATION OTHER THAN THE LOCATION TO WHICH SUCH SERVICE WAS ORDERED, I.E., THE “REGISTERED ADDRESS,” MAY RESULT IN BASIC 911 OR E911 CALLS BEING ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER.
CUSTOMER IS REQUIRED TO REGISTER THE PHYSICAL LOCATION OF THEIR EQUIPMENT (I.E., IP PHONE, SOFTPHONE, DIGITAL TELEPHONE ADAPTER OR VIDEOPHONE, ETC.) WITH GRANITE AND AGREES TO UPDATE, AND PROVIDE PRIOR WRITTEN NOTICE TO, GRANITE OF THE LOCATION OF SUCH EQUIPMENT WHENEVER THE PHYSICAL LOCATION OF SERVICE FOR A PARTICULAR TELEPHONE NUMBER CHANGES.
CUSTOMER ACKNOWLEDGES AND AGREES THAT NEITHER GRANITE, ITS PROVIDERS, NOR ANY OTHER THIRD PARTIES INVOLVED IN THE ROUTING, HANDLING, DELIVERY, OR ANSWERING OF EMERGENCY SERVICES OR IN RESPONDING TO EMERGENCY CALLS, NOR THEIR RESPECTIVE MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, MAY BE HELD LIABLE FOR ANY CLAIM, DAMAGE, LOSS, FINE, PENALTY OR COST (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES) AND CUSTOMER HEREBY WAIVES ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION, ARISING FROM OR RELATING TO THE PROVISION OF ALL TYPES OF EMERGENCY SERVICES TO CUSTOMER. CUSTOMER INDEMNIFIES AND HOLDS GRANITE HARMLESS FROM ANY CLAIM OR ACTION FOR ANY CALLER PLACING SUCH A CALL WITHOUT REGARD TO WHETHER THE CALLER IS AN EMPLOYEE OF CUSTOMER OR OTHERWISE. CUSTOMER ACKNOWLEDGES AND AGREES TO HOLD HARMLESS AND INDEMNIFY GRANITE FROM ANY CLAIM OR ACTION ARISING OUT OF MISROUTES OF ANY 911 CALLS, OR WHETHER LOCAL EMERGENCY RESPONSE CENTERS OR NATIONAL EMERGENCY CALLING CENTERS ANSWER A 911 CALL OR HOW THE 911 CALLS ARE HANDLED BY ANY EMERGENCY OPERATOR INCLUDING OPERATORS OF THE NATIONAL CALL CENTER. THESE LIMITATIONS APPLY TO ALL CLAIMS REGARDLESS OF WHETHER THEY ARE BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND/OR ANY OTHER THEORIES OF LIABILITY.
In order to commence the trial, Customer’ s representative, having the authority to act on behalf of and legally bind their organization, must take the following actions:
  • Review the terms and conditions contained herein
  • Complete the required fields listed below, full name, title, company, address and phone number
  • Click the accept button

Voice

Granite’s VoIP services provides stable, scalable telephony solutions ranging from fully hosted Cloud PBX to traditional hand-off options like Primary Rate Interface (PRI) or plain telephone which seamlessly integrate with your existing phone systems. Whether you have many locations, large concentration of employees at a central location or work at home employees, VoIP services enables branch offices, remote workers and telecommuters to work efficiently.

Benefits include:

  • Unlimited local/long distance calling within network
  • Aggressive long distance rates
  • One connection needed for voice and data
  • Fewer circuits and less complicated interfaces

Hosted Private Branch Exchange (Hosted PBX)

Hosted PBX provides all of the features of a modern small office PBX with the convenience and scalability of a remotely hosted, fully-managed cloud solution. By combining local and long distance services with a computer network, your business can simplify its communications infrastructure to a single platform. No matter the size of your business, Granite provides full access to features and professional functionality.

Common Features

  • Auto Attendant
  • Hunting
  • Conferencing
  • Caller ID

Advanced Features

  • Out-Dial Reply
  • Scheduled Reminders
  • Call Lists
  • Click to Dial
  • CommPortal Assistant
  • Virtual Local Area Network (VLAN)
  • Disaster Recovery
  • Wireless Support

Benefits

  • Significant cost reductions
  • Unlimited local and long distance calling on net
  • Increased network efficiency, privacy, and security
  • One connection capability
  • Scalability and flexibility
  • Fewer circuits and less interfaces

Hosted Voice

By moving POTS lines to Hosted Voice, you will improve your bottom line without the inconvenience of a complete telecom overhaul. Granite’s Hosted Voice offering leverages our state-of- the-art VoIP network to translate digital voice for an analog device. This POTs emulation technology gives you the full suite of features found in traditional POTs lines, but at a significant cost savings. Some features include:

  • Local and Long Distance Calling
  • Caller ID
  • Directory Listing and Assistance
  • Operator Assistance

Integrated analog and digital voice, as well as data service, can be provided over a single circuit. A robust SIP gateway and router make connectivity seamless and reliable. Benefits include:

  • Competitive savings
  • Use existing equipment
  • Billed at existing long distance rates

Session Initiation Protocol (SIP) Trunking

SIP eliminates the need to buy separate voice and data circuits. Simple connections with the Internet or private IP infrastructure gives your business more options and less dependency on hardware, effectively managing both data and voice needs. Your business will have the choice of Granite’s local and long distance calling plans and a broad set of features that can be controlled through a secure, self-service online portal. Granite’s SIP product line offers a full range of access options and interoperability with most leading IP-PBX systems.

Features

  • Quality of Service (QoS) while on Granite's core network
  • Public/Private IP Address
  • Expansive Options
  • Fewer Circuits
  • Network Diversity

Benefits

  • Nationwide Coverage
  • Cost Reduction
  • Enhanced Network Capacity
  • Flexibility
  • Scalability
  • Compatibility

Virtual Auto Attendant

Take control of your inbound calls with a host of features easily managed through your phone or our web-based platform, CommPortal. Auto Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees and controlling costs. Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. Ensure your calls are handled efficiently 24/7/365.

Flexible Announcement Presentation

Create different announcements and menus on demand — for outside business hours or during weekends and holidays.

Dial-by-Name or Extension

Enable callers to identify and dial internal departments or individuals directly by simply entering the first few letters of their names or extension. The option to transfer directly to a voice mailbox further reduces the need for a live receptionist.

Easy Set-Up and Administration

Benefit from multiple administration options to configure schedules, recordings and call trees.

Virtual Voicemail

A great majority of businesses require some means of automatic messaging so that calls are not left unanswered. Network-based voicemail offers a wealth of unified messaging features for efficiency. With the ability to handle voicemail utilizing web-based controls, Granite's Virtual Voicemail solution offers the ability to forward messages to an email with notification for new messages. You never need to miss an important message again.

Features and Benefits

Create different announcements and menus on demand — for outside business hours or during weekends and holidays.
  • Future-proof SIP application server architecture offers investment protection with exceptional scalability and cost-effectiveness
  • Easy mailbox access maximizes convenience of message retrieval
  • Offers options for notification of new messages, including email
  • Visual user interfaces via web access through Granite’s web-based tool, CommPortal.

PLAIN OLD TELEPHONE SERVICE

Local and Long Distance Phone Service

Local Phone Service

Granite has always championed traditional local phone services because of their unmatched reliability and ease of use. Our extensive wholesale contracts with incumbent carriers throughout the United States and Canada allow us to offer exceptional pricing, allowing you to focus on the bottom line.

Long Distance

Granite’s long distance service provides cost-effective in-state, out-of-state, international, and toll-free calling for businesses of any size and budget. You may be dealing with multiple carriers and receiving multiple bills. Granite long distance plans will consolidate multiple bills into one.

Toll Free Number Service

Toll free numbers convey to your customers that not only are they encouraged to call, but you will give their calls the attention that they deserve. With our consolidated billing solution, toll free number charges will appear on your monthly bill, making their usage easy to track and manage.

Granite provides a wide array of local service features you rely on every day, such as:

Common Features

  • Call Forwarding
  • Caller ID
  • Call Hold
  • 3 Way Calling
  • Speed Dial
  • Hunting

Advanced Features

  • CommPortal Assistant
  • Simultaneous Ring
  • Call Screening and management features
  • Find Me Follow Me
  • Music on Hold

Managed Solutions

Granite’s order-to-install technique allows for a flexible approach. Whether you require new wiring with access points to a primary location, rapid/temporary deployments, melding existing points into one frequency or creating a fully functional redundant secondary location for disaster recovery back up, Granite can ensure that you are fully functioning and connected so that your critical systems remain online at all times.

Managed Wi-Fi and Wireless LAN (WLAN)

Flexibility for Business and Guest Wi-Fi Access

Granite offers a robust portfolio of Managed Wi-Fi solutions, offering flexible deployment options with unmatched scalability and performance. Granite’s WLAN services include high-performance access points that are a perfect fit for enterprises of all sizes. These may include financial institutions, retail locations and healthcare providers who are looking to offer wireless Wi-Fi access to their business users and guests.

Simple and Secure Wireless Networking

Granite’s Managed WLAN Wi-Fi solutions provide complete turnkey services including utilizing Granite engineers to design, install, deploy and manage the WLAN infrastructure. Granite offers fully-managed platforms enabled by industry-leading technologies, with security and location analytics options available. If you wish to provide Wi-Fi guest access, we can offer an optional end-user help desk to ensure worry-free network deployments.

Order-to-Install WLAN Solutions

Granite’s comprehensive suite of professional services may include; planning, implementation and predictive site surveys. Our in-house Network Integration team allows an order-to-install solution that grows with you. Granite's team of Premier Account Managers, Engineers and Certified Project Managers will review requirements, coordinate with local providers and perform multiple site installations to your business specifications.

Firewall Design

Sophisticated cyber criminals are bypassing firewall protection. Granite can manage your firewall activity, keeping intruders out. Protect your business systems with Granite’s Managed Firewall services.

Working with your Network Administrator, our Solution Engineers will:

Design your firewall solution

  • Perform a security review of your network configuration and firewall requirements to recommend a total solution for your organization.
  • Design a network firewall solution to protect your critical IP applications and devices.

Manage your firewall alerts

  • Promptly and proactively respond to issues and anomalies as they arise.
  • Stay apprised of new threats and vulnerabilities automatically with the latest web filtering and anti-virus signatures.

Configure the network firewall

  • Configure Granite's network firewall hardware and software per the rule-based Internet security services proposed for your organization.
  • Perform firewall configuration and rule-set changes as detailed in your custom solution.

Monitor your solution 24/7/365

  • Our technicians will monitor the health of your security solution 24 hours a day, 7 days a week.
  • If there is an issue with your security solution we will most likely be working on it before you ever realize there is a problem, 365 days per year.

Network Monitoring

Our state-of-the-art Network Operations Center (NOC) can monitor all managed connections. We will monitor all Granite-managed devices utilizing a variety of tools and procedures. When we spot an imminent service failure, our NOC staff will contact you to coordinate a repair and if needed, will quickly dispatch a technician to solve the problem.

Data

Companies require reliable and scalable solutions to run their business critical applications. With Granite’s suite of data products, you will have all of the speed, functionality and reliability you need through proven technology. Granite’s strategic partnerships and world class network allow for flexible, customizable and cost-effective solutions. Whether the need is for high speed Internet access, Dedicated Internet Access (DIA) or a private Internet connection, Granite is your single source provider. We will design, implement and manage your solution from end to end. With Granite, it’s One Source and One Bill for a complete business solution.

Internet Access

Across the U.S. and Canada, Granite provides Internet access to meet the needs of small, medium and large location enterprise businesses.

Broadband Access

Broadband Internet access is ideal for small and mid-size businesses such as retailers that need a connection for point of sale (POS) equipment. Granite offers a variety of broadband speeds and technologies that allow for bandwidth flexibility and scalability in real time. Asymmetrical and symmetrical speeds ranging from 1Mbps to 300 Mbps download and 1 Mbps to 300 Mbps upload.

Access types:

  • DSL Line Share
  • DSL Dry Loop
  • Cable
  • Fiber (FTTN and FTTP)

Dedicated Internet Access

Dedicated Internet Access (DIA) provides a private, secure connection for any business. Granite has a Network Operating Center (NOC) manned 24/7/365 to manage these services. With a world class network and partnerships with leaders in the industry, Granite can offer a unique and diversified solution. Guaranteed bandwidth, ranging from 1.5 Mbps up to 10 Gbps, provides scalability and reliable performance.

Access types:

  • T1
  • Ethernet over copper
  • Asymmetrical Ethernet over copper
  • Fast Ethernet
  • Gigabit Ethernet
  • Wavelength

Multiprotocol Label Switching (MPLS)

Granite’s MPLS product offering provides the same customer service and bill consolidation benefits as all of our other services, while providing secure and affordable options for clients with more complex communication needs.

Technology Strategy

Our meshed MPLS backbone network consists of co-location facilities in multiple states consisting of redundant circuits provided by different carriers. Unlike in a standard MPLS network infrastructure, where all locations must be on the same provider network, Granite’s meshed network allows for combining links from different providers. We are able to offer our meshed MPLS network due to our long-standing agreements and interconnections with underlying local loop providers, as well as our multiple Network-to-Network Interfaces (NNIs), which allow enhanced quality across different carriers.

WAN Wireless Data

Granite’s WAN Wireless solution complements existing technologies, such as Internet, Cable, T1’s, Ethernet and MPLS networks.

Continuity Anywhere

Our WAN Wireless product provides a cost-effective, reliable solution to help protect your business, ensuring critical communication systems remain online at all times.

Wireless Backup

A wireless network path provides reliability and diversity to protect your business. Smart fail over technology, allows seamless transition from primary to back up avoiding disruption caused by severe weather and wireline network outages.

Customized by Location

Working with wireless partners across the U.S. and Canada - Granite is able to recommend the best provider for an individual location. Every location is treated as a unique opportunity and engineered to ensure reliability and top speed performance.

Wireless Partners include:

  • AT&T
  • Verizon
  • Sprint
  • Telus

Network Integration

Granite’s skilled, certified engineers and project management team can develop a diverse solution from the initial stages, to integrating new functionality into your current technology environment or installing a completely new communications strategy. Granite delivers economical, dynamic, flexible and secure network options enabling you to optimize efficiencies and increase productivity.

Structured Cabling Projects

Granite can coordinate a complimentary survey to assess the needs of each location and draft a scope of work specific to your needs. Our staff of dedicated project managers will ensure your projects are completed on time and on budget.

When it comes to any project, Granite has a nationwide team of engineers, tenured project managers, and a staff of Registered Communications Distribution Designers (RCDDs) to review a scope of work, cabling standards/requirements, coordinates a local partner to do a site assessment, evaluate electrical plans and calculate a firm fixed proposal. Cabling projects are quoted, reviewed and executed according to the guidelines provided by the client so the timelines and cost are managed properly. When you utilize the services of Granite for a cabling project, we will create a step-by-step install that will maintain your organization’s goal.

Leveraging our nationwide footprint, Granite can deliver a broad range of communications and networking services of exceptional quality at competitive prices. Our unique experience in multiple site and service networks makes us the ideal choice for projects that require an in-depth and hands-on understanding of network planning and deployment.

Nationwide Staffing

Granite has opened additional Network Integration offices across the U.S. and Canada in order to improve our already extensive nationwide footprint of engineering partnerships. Our offices are staffed by Granite employees who will work with you on structured cabling projects.

Field Operations

  • 4 hour response time
  • 24/7/365 support
  • BICSI Certified Technicians
  • “Smart” Hands Labor

Cabling Projects

  • Data Center Builds
  • RCDD Engineered Design
  • Project Management
  • Fixed Bid Pricing

Phone Switches

  • Nortel, Avaya, Samsung,
  • TalkSwitch
  • Bogen and Valcom Paging
  • Maintenance Contracts
  • Mixed Platform Solutions

Rollouts

  • Legacy Upgrades
  • Fixed Pricing Per Site
  • Technology Deployment
  • Telco Demarc Extensions

National Rollouts

Taking advantage of our established network of technicians, Granite can streamline the deployment of multiple products and services throughout the U.S. and Canada. By providing a centralized solution we provide continuity of installation and price.

Repair and MAC

Small projects, repair work, even troubleshooting are something we at Granite are happy to take on, allowing you to tend to other business needs. Our Service Order team can dispatch an experienced technician to support your needs.

On-Premise PBX

Granite's technicians, voice engineers and project managers will work with you to provide a design, installation and training that will meet your communications needs.

Managed Wi-Fi Deployment

Our team of experienced engineers work with you to assess evolving needs in order to design a complete solution that can be deployed throughout the organization. Our secure solution helps you manage business efficiencies and improve productivity.

Granite Grid

Granite Grid is the first telecommunications product to offer management companies and their tenants a reliable one-stop-shop solution. Granite Grid offers affordable voice and data services along with a certified support team. Granite’s 24/7/365 specially-trained staff located at our Network Operations Center (NOC) on site at our headquarters in Massachusetts sets us apart from similar products offered by major Local Exchange Carriers (LECs) with call-center-styled hotlines. Granite Grid customers are provided with a dedicated team that can be reached using a direct line, a support email distribution or an online portal where services are monitored and trouble tickets may be opened and tracked directly by you.

Ease of connection and growth of technology is what continues to attract businesses to the Granite Grid solution. Leave the physical connection, troubleshooting and billing to us.

Benefits

  • Higher Bandwidth, Lower Costs: Provides high bandwidth service at prices which are hard to come by without dedicated access.
  • Flexes with Need: Increases bandwidth to flexibly support your needs at peak times of the day or year - no more Black Friday blackouts.
  • Concierge Customer Support: Provides a concierge customer service representative to be the single point of contact for all of your communication service needs.
  • New Technologies: Gets your customers through the door by supporting any and all networked customer attraction technologies.
  • Our Team Not Yours: Provides a team of engineers, project managers and other staff to manage your cabling projects.

Technology Strategy

Granite’s private Multiprotocol Label Switching (MPLS) network supports Granite Grid using high-speed fiber connectivity. The fiber piping is brought into the property via the Main Distribution Frame (MDF) and then distributed among tenants through specifically-assigned Intermediate Distribution Frames (IDF). Phone and data service (based on customer need) is run directly to the tenant suite by a certified Granite technician. Our technicians ensure tenant satisfaction by connecting onsite equipment and troubleshooting and securing connectivity. It is our policy to always confirm that the turn up was successful working with you on your specific needs. Whether it is two phones and a credit card machine or ten cameras and a media center, Granite Grid is fully customizable and continues to grow with the constant introduction of new technologies.

  • Around-the-Clock Support: Our Network Operations Center (NOC), on-site at our headquarters in Massachusetts, has certified technicians waiting to take your call 24/7/365. Our NOC is staffed all year round, including during severe weather, so that you're never waiting for help when you need it.
  • Competitive Service Level Agreements (SLAs): Because Granite Grid is a privately-owned network, Granite can offer very competitive install and repair SLAs. Our escalation team is available to resolve any last-minute tenant emergencies.
  • Redundancy Planning: Granite designs its Grid locations to preserve your tenants' critical application connectivity in case of an outage. Running two circuits through the Main Distribution Frame (MDF) and Intermediate Distribution Frames (IDFs) allows both mall management and tenants to have the option of a second circuit to provide failover service in the case of an outage. Both circuits are managed and monitored by the Granite NOC to ensure seamless service flow and proactive testing to maintain a stable network environment.

Partner, Property Managers and Tenants

Tailored for Real Estate

Granite Grid is our product offering for multiple tenant locations. We provide a total data and voice solution to businesses co-located on the same property. Tenants receive the maximum flexibility they require to support their communications needs at lower costs.

Technology Strategy

Granite’s technology strategy for multiple tenant facilities begins with our nationwide Multiprotocol Label Switching (MPLS) network. Our Network Operations Center (NOC) monitors our network using the best tools in the industry 24/7/365. Fiber will be used to connect Granite’s MPLS Network to the Main Distribution Frame (MDF) at your property and from the MDF to each Intermediate Distribution Frame (IDF) on each floor. Granite’s Network Integration team will then coordinate the installation of wiring from IDF to tenant.

Advantages for Property Managers

  • Provides a reliable monthly ancillary revenue stream
  • Demonstrates your value add for tenants with turnkey solutions
  • Reduces interruptions in service by using trusted installers working from a central plan
  • Supports continued property development with scalable designs
  • Provides a single point of contact for all communications service needs
  • Takes over responsibility for tenant communications calls, freeing up your team to focus on other property needs

Advantages for Tenants

  • Provides a dedicated concierge customer service representative for each tenant
  • Allows for high-bandwidth service at prices available only to tenants in facilities with dedicated access
  • Coordinates (centrally) installations, moves and repairs
  • Enables faster store openings and smoother transitions
  • Increases bandwidth to flexibly support tenant needs at peak times of the day or year
  • Gets shoppers in the door by supporting customer attraction technologies, such as digital signage or music