Trial Agreement Customer Disclosures for Internet Based Services
Granite agrees to make available to Customer a one (1) Business
Seat package for Granite’s Hosted PBX Service (“Trial Service”)
for a trial period of thirty (30) days from the date of Customer’s
approval of this email (“Trial Period”). During the Trial Period,
Customer will be permitted to download the necessary software,
IP address and be provided support sufficient for Customer to
test the Trial Service. Granite’s product is limited to those
materials and support and will not also include support for
hardware such as desktops, laptops or mobile phones. Granite
is not responsible for access to those devices and/or any increases
in data that supports them. Customer agrees not to further disseminate
the software or IP address and agrees to stop using the Trial
Service after the expiration of the Trial Period, unless the
Customer enters into a subsequent order with Granite.
Customer may make such examinations, measurements, and observations
of the CPE and the Services as may be necessary to determine
whether the Trial Services and equipment are performing satisfactorily
in accordance with applicable specifications or requirements.
Customer (i) authorizes Granite to perform installation procedures
as Granite deems necessary to provide the Trial Service; (ii)
agrees to all of the Terms and Conditions of Service as set
forth at www.granitenet.com (as such may be modified from time
to time, the “Terms of Service”), which are incorporated herein
by reference including, without limitation, the additional terms
and conditions of service specifically applicable to Internet
Based Services; (iii) acknowledges and agrees that certain Internet
based services, including, without limitation, the Trial Services,
ordered through Granite may not operate in the same manner as
traditional wireline phone service; (iv) may cancel the trial
at any time, without penalty, during the Trial Period; (v) shall
provide reasonable assistance to Granite to ensure the trial
is a success, and shall provide personnel, as is reasonably
necessary and requested by Granite; and (vi) acknowledges and
agrees that during the Trial Period, no service level agreements
and/or service level objectives will apply with respect to the
Trial Services or equipment, provided, however, Granite will
provide Customer with reasonable support of the Trial Services
and equipment.
Customer acknowledges and agrees that certain Internet Based
Services (which for purposes of this Customer Disclosure, includes,
but is not limited to, Hosted PBX, SIP Trunking, SIP PRI, Hosted
Voice, Virtual Auto Attendant and Virtual Voicemail Services),
ordered through Granite may not operate in the same manner as
traditional wireline phone service and that the following terms
and conditions apply with respect to such Internet-Based Services:
(a) such services are designed only for use with a compatible
PBX or similar advanced telephone system; (b) such services
only support Granite’s local, intralata toll, interstate long
distance and international voice services; (c) such services
DO NOT support auto dialers, predictive dialers, telemarketing
applications, modems, credit card process, heavy faxing or alarm
lines and elevator lines (only POTS lines should be used for
these purposes); (d) a qualified vendor must install the equipment
and service at Customer’s sole expense and Granite will not
process any order without a qualified vendor involved in the
installation process; and I Granite requires that Customer provide
a complete list of all phone numbers to be ported, any numbers
omitted from the list may result in those numbers not being
ported at the time of circuit turn-up. Granite will attempt
to retrieve CSRs from the existing carrier(s), but cannot guarantee
its ability to obtain such CSRs. Customer agrees to provide
Granite with complete CSRs, if requested.
CUSTOMER ACKNOWLEDGES AND AGREES THAT SOME OF THE SERVICES PROVIDED
BY GRANITE ARE INTERNET-BASED SERVICES AND THAT 911 SERVICES
ON INTERNET-BASED SERVICES ARE DIFFERENT THAN THAT OF TRADITIONAL
WIRELINE SERVICE. FOR BASIC 911 OR E911 TO BE ACCURATELY ROUTED
TO THE APPROPRIATE EMERGENCY RESPONDER, CUSTOMER MUST PROVIDE
GRANITE WITH THE TELEPHONE NUMBER(S) ASSOCIATED WITH SUCH INTERNET-BASED
SERVICES FOR THE REGISTERED ADDRESS.
CUSTOMER ACKNOWLEDGES THAT INTERNET-BASED SERVICES PROVIDED
BY GRANITE MAY NOT SUPPORT BASIC 911 OR E911 DIALING IN THE
SAME MANNER AS TRADITIONAL WIRELINE PHONE SERVICE. CUSTOMER
AGREES TO INFORM THIRD PARTIES OF THE POTENTIAL COMPLICATIONS
ARISING FROM BASIC 911 OR E911 DIALING. SPECIFICALLY, CUSTOMER
ACKNOWLEDGES AND AGREES TO INFORM ALL EMPLOYEES, GUESTS, AND
OTHER THIRD PERSONS WHO MAY USE SUCH INTERNET-BASED SERVICES
THAT BASIC 911 AND E911 SERVICES WILL NOT FUNCTION IN THE CASE
OF A SERVICE FAILURE FOR ANY OF THE FOLLOWING REASONS: (A) POWER
FAILURES; (B) SUSPENDED OR TERMINATED INTERNET ACCESS SERVICE;
(C) SUSPENSION OF SERVICES DUE TO BILLING ISSUES; AND/OR (D)
ANY OTHER SERVICE OUTAGES NOT DESCRIBED HEREIN. CUSTOMER FURTHER
ACKNOWLEDGES AND AGREES THAT FAILURE TO PROVIDE A CORRECT PHYSICAL
ADDRESS IN THE REQUISITE FORMAT MAY CAUSE ALL BASIC 911 OR E911
CALLS TO BE ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE
PROVIDER. FURTHERMORE, CUSTOMER RECOGNIZES THAT USE OF SUCH
INTERNET-BASED SERVICES FROM A LOCATION OTHER THAN THE LOCATION
TO WHICH SUCH SERVICE WAS ORDERED, I.E., THE “REGISTERED ADDRESS,”
MAY RESULT IN BASIC 911 OR E911 CALLS BEING ROUTED TO THE INCORRECT
LOCAL EMERGENCY SERVICE PROVIDER.
CUSTOMER IS REQUIRED TO REGISTER THE PHYSICAL LOCATION OF THEIR
EQUIPMENT (I.E., IP PHONE, SOFTPHONE, DIGITAL TELEPHONE ADAPTER
OR VIDEOPHONE, ETC.) WITH GRANITE AND AGREES TO UPDATE, AND
PROVIDE PRIOR WRITTEN NOTICE TO, GRANITE OF THE LOCATION OF
SUCH EQUIPMENT WHENEVER THE PHYSICAL LOCATION OF SERVICE FOR
A PARTICULAR TELEPHONE NUMBER CHANGES.
CUSTOMER ACKNOWLEDGES AND AGREES THAT NEITHER GRANITE, ITS PROVIDERS,
NOR ANY OTHER THIRD PARTIES INVOLVED IN THE ROUTING, HANDLING,
DELIVERY, OR ANSWERING OF EMERGENCY SERVICES OR IN RESPONDING
TO EMERGENCY CALLS, NOR THEIR RESPECTIVE MEMBERS, MANAGERS,
DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, MAY BE HELD LIABLE
FOR ANY CLAIM, DAMAGE, LOSS, FINE, PENALTY OR COST (INCLUDING,
WITHOUT LIMITATION, ATTORNEY’S FEES) AND CUSTOMER HEREBY WAIVES
ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION, ARISING FROM OR
RELATING TO THE PROVISION OF ALL TYPES OF EMERGENCY SERVICES
TO CUSTOMER. CUSTOMER INDEMNIFIES AND HOLDS GRANITE HARMLESS
FROM ANY CLAIM OR ACTION FOR ANY CALLER PLACING SUCH A CALL
WITHOUT REGARD TO WHETHER THE CALLER IS AN EMPLOYEE OF CUSTOMER
OR OTHERWISE. CUSTOMER ACKNOWLEDGES AND AGREES TO HOLD HARMLESS
AND INDEMNIFY GRANITE FROM ANY CLAIM OR ACTION ARISING OUT OF
MISROUTES OF ANY 911 CALLS, OR WHETHER LOCAL EMERGENCY RESPONSE
CENTERS OR NATIONAL EMERGENCY CALLING CENTERS ANSWER A 911 CALL
OR HOW THE 911 CALLS ARE HANDLED BY ANY EMERGENCY OPERATOR INCLUDING
OPERATORS OF THE NATIONAL CALL CENTER. THESE LIMITATIONS APPLY
TO ALL CLAIMS REGARDLESS OF WHETHER THEY ARE BASED ON BREACH
OF CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND/OR
ANY OTHER THEORIES OF LIABILITY.
In order to commence the trial, Customer’ s representative,
having the authority to act on behalf of and legally bind their
organization, must take the following actions:
-
Review the terms and conditions contained herein
-
Complete the required fields listed below, full name, title,
company, address and phone number
-
Click the accept button
Voice
Granite’s VoIP services provides stable, scalable telephony solutions ranging from fully hosted Cloud PBX to traditional hand-off options like Primary Rate Interface (PRI) or plain telephone which seamlessly integrate with your existing phone systems. Whether you have many locations, large concentration of employees at a central location or work at home employees, VoIP services enables branch offices, remote workers and telecommuters to work efficiently.
Benefits include:
- Unlimited local/long distance calling within network
- Aggressive long distance rates
- One connection needed for voice and data
- Fewer circuits and less complicated interfaces
Hosted Private Branch Exchange (Hosted PBX)
Hosted PBX provides all of the features of a modern small office
PBX with the convenience and scalability of a remotely hosted,
fully-managed cloud solution. By combining local and long distance
services with a computer network, your business can simplify
its communications infrastructure to a single platform.
No matter the size of your business, Granite provides full access
to features and professional functionality.
Common Features
- Auto Attendant
- Hunting
- Conferencing
- Caller ID
Advanced Features
- Out-Dial Reply
- Scheduled Reminders
- Call Lists
- Click to Dial
- CommPortal Assistant
- Virtual Local Area Network (VLAN)
- Disaster Recovery
- Wireless Support
Benefits
- Significant cost reductions
- Unlimited local and long distance calling on net
- Increased network efficiency, privacy, and security
- One connection capability
- Scalability and flexibility
- Fewer circuits and less interfaces
Hosted Voice
By moving POTS lines to Hosted Voice, you will improve your bottom line without the inconvenience of a complete telecom overhaul.
Granite’s Hosted Voice offering leverages our state-of- the-art
VoIP network to translate digital voice for an analog device.
This POTs emulation technology gives you the full suite
of features found in traditional POTs lines, but at a significant
cost savings. Some features include:
- Local and Long Distance Calling
- Caller ID
- Directory Listing and Assistance
- Operator Assistance
Integrated analog and digital voice, as well as data service,
can be provided over a single circuit. A robust SIP gateway
and router make connectivity seamless and reliable. Benefits include:
- Competitive savings
- Use existing equipment
- Billed at existing long distance rates
Session Initiation Protocol (SIP) Trunking
SIP eliminates the need to buy separate voice and data circuits.
Simple connections with the Internet or private IP infrastructure
gives your business more options and less dependency on hardware,
effectively managing both data and voice needs. Your business
will have the choice of Granite’s local and long distance calling
plans and a broad set of features that can be controlled through
a secure, self-service online portal. Granite’s SIP product
line offers a full range of access options and interoperability
with most leading IP-PBX systems.
Features
- Quality of Service (QoS) while on Granite's core network
- Public/Private IP Address
- Expansive Options
- Fewer Circuits
- Network Diversity
Benefits
- Nationwide Coverage
- Cost Reduction
- Enhanced Network Capacity
- Flexibility
- Scalability
- Compatibility
Virtual Auto Attendant
Take control of your inbound calls with a host of features easily
managed through your phone or our web-based platform, CommPortal.
Auto Attendant service offers powerful capabilities for meeting
the needs of your customers, improving the productivity of your
employees and controlling costs.
Engineered to simulate a live operator, Auto Attendant directs
incoming callers to the appropriate department or employee.
Ensure your calls are handled efficiently 24/7/365.
Flexible Announcement Presentation
Create different announcements and menus on demand — for outside
business hours or during weekends and holidays.
Dial-by-Name or Extension
Enable callers to identify and dial internal departments or individuals
directly by simply entering the first few letters of their names
or extension. The option to transfer directly to a voice mailbox
further reduces the need for a live receptionist.
Easy Set-Up and Administration
Benefit from multiple administration options to configure schedules,
recordings and call trees.
Virtual Voicemail
A great majority of businesses require some
means of automatic messaging so that calls are not left unanswered. Network-based voicemail offers a wealth of unified messaging features for efficiency. With the ability to handle
voicemail utilizing web-based controls, Granite's Virtual Voicemail solution offers the ability to forward messages to an email with notification for new messages. You
never need to miss an important message again.
Features and Benefits
Create different announcements and menus on demand — for outside
business hours or during weekends and holidays.
- Future-proof SIP application server architecture offers investment protection with exceptional scalability and cost-effectiveness
- Easy mailbox access maximizes convenience of message retrieval
- Offers options for notification of new messages, including email
- Visual user interfaces via web access through Granite’s web-based tool, CommPortal.
PLAIN OLD TELEPHONE SERVICE
Local and Long Distance Phone Service
Local Phone Service
Granite has always championed traditional local phone services
because of their unmatched reliability and ease of use. Our
extensive wholesale contracts with incumbent carriers throughout
the United States and Canada allow us to offer exceptional pricing,
allowing you to focus on the bottom line.
Long Distance
Granite’s long distance service provides cost-effective in-state,
out-of-state, international, and toll-free calling for businesses
of any size and budget. You may be dealing with multiple carriers
and receiving multiple bills. Granite long distance plans will
consolidate multiple bills into one.
Toll Free Number Service
Toll free numbers convey to your customers that not only are
they encouraged to call, but you will give their calls the attention
that they deserve. With our consolidated billing solution, toll
free number charges will appear on your monthly bill, making
their usage easy to track and manage.
Granite provides a wide array of local service features
you rely on every day, such as:
Common Features
- Call Forwarding
- Caller ID
- Call Hold
- 3 Way Calling
- Speed Dial
- Hunting
Advanced Features
- CommPortal Assistant
- Simultaneous Ring
- Call Screening and management features
- Find Me Follow Me
- Music on Hold
Managed Solutions
Granite’s order-to-install technique allows for a flexible approach. Whether you require new wiring with access points to a primary location, rapid/temporary deployments, melding existing points into one frequency or creating a fully functional redundant secondary location for disaster recovery back up, Granite can ensure that you are fully functioning and connected so that your critical systems remain online at all times.
Managed Wi-Fi and Wireless LAN (WLAN)
Flexibility for Business and Guest Wi-Fi Access
Granite offers a robust portfolio of Managed Wi-Fi solutions, offering flexible deployment options with unmatched scalability and performance. Granite’s WLAN services include high-performance access points that are a perfect fit for enterprises of all sizes. These may include financial institutions, retail locations and healthcare providers who are looking to offer wireless Wi-Fi access to their business users and guests.
Simple and Secure Wireless Networking
Granite’s Managed WLAN Wi-Fi solutions provide complete turnkey services including utilizing Granite engineers to design, install, deploy and manage the WLAN infrastructure. Granite offers fully-managed platforms enabled by industry-leading technologies, with security and location analytics options available. If you wish to provide Wi-Fi guest access, we can offer an optional end-user help desk to ensure worry-free network deployments.
Order-to-Install WLAN Solutions
Granite’s comprehensive suite of professional services may include; planning, implementation and predictive site surveys. Our in-house Network Integration team allows an order-to-install solution that grows with you. Granite's team of Premier Account Managers, Engineers and Certified Project Managers will review requirements, coordinate with local providers and perform multiple site installations to your business specifications.
Firewall Design
Sophisticated cyber criminals are bypassing firewall protection. Granite can manage your firewall activity, keeping intruders out. Protect your business systems with Granite’s Managed Firewall services.
Working with your Network Administrator, our Solution Engineers will:
Design your firewall solution
- Perform a security review of your network configuration and firewall requirements to recommend a total solution for your organization.
- Design a network firewall solution to protect your critical IP applications and devices.
Manage your firewall alerts
- Promptly and proactively respond to issues and anomalies as they arise.
- Stay apprised of new threats and vulnerabilities automatically with the latest web filtering and anti-virus signatures.
Configure the network firewall
- Configure Granite's network firewall hardware and software per the rule-based Internet security services proposed for your organization.
- Perform firewall configuration and rule-set changes as detailed in your custom solution.
Monitor your solution 24/7/365
- Our technicians will monitor the health of your security solution 24 hours a day, 7 days a week.
- If there is an issue with your security solution we will most likely be working on it before you ever realize there is a problem, 365 days per year.
Network Monitoring
Our state-of-the-art Network Operations Center (NOC) can monitor all managed connections. We will monitor all Granite-managed devices utilizing a variety of tools and procedures. When we spot an imminent service failure, our NOC staff will contact you to coordinate a repair and if needed, will quickly dispatch a technician to solve the problem.
Data
Companies require reliable and scalable solutions to run their business critical applications. With Granite’s suite of data products, you will have all of the speed, functionality and reliability you need through proven technology. Granite’s strategic partnerships and world class network allow for flexible, customizable and cost-effective solutions. Whether the need is for high speed Internet access, Dedicated Internet Access (DIA) or a private Internet connection, Granite is your single source provider. We will design, implement and manage your solution from end to end. With Granite, it’s One Source and One Bill for a complete business solution.
Internet Access
Across the U.S. and Canada, Granite provides Internet access to meet the needs of small, medium and large location enterprise businesses.
Broadband Access
Broadband Internet access is ideal for small and mid-size businesses such as retailers that need a connection for point of sale (POS) equipment. Granite offers a variety of broadband speeds and technologies that allow for bandwidth flexibility and scalability in real time. Asymmetrical and symmetrical speeds ranging from 1Mbps to 300 Mbps download and 1 Mbps to 300 Mbps upload.
Access types:
- DSL Line Share
- DSL Dry Loop
- Cable
- Fiber (FTTN and FTTP)
Dedicated Internet Access
Dedicated Internet Access (DIA) provides a private, secure connection for any business. Granite has a Network Operating Center (NOC) manned 24/7/365 to manage these services.
With a world class network and partnerships with leaders in the industry, Granite can offer a unique and diversified solution. Guaranteed bandwidth, ranging from 1.5 Mbps up to 10 Gbps, provides scalability and reliable performance.
Access types:
- T1
- Ethernet over copper
- Asymmetrical Ethernet over copper
- Fast Ethernet
- Gigabit Ethernet
- Wavelength
Multiprotocol Label Switching (MPLS)
Granite’s MPLS product offering provides the same customer service
and bill consolidation benefits as all of our other services,
while providing secure and affordable options for clients with
more complex communication needs.
Technology Strategy
Our meshed MPLS backbone network consists of co-location facilities in multiple states consisting of
redundant circuits provided
by different carriers. Unlike in a standard MPLS network infrastructure, where
all locations must be on the same provider network, Granite’s
meshed network allows for combining links from different providers.
We are able to offer our meshed MPLS network due to our long-standing
agreements and interconnections with underlying local loop providers,
as well as our multiple Network-to-Network Interfaces (NNIs),
which allow enhanced quality across different carriers.
WAN Wireless Data
Granite’s WAN Wireless solution complements existing technologies, such as Internet, Cable, T1’s, Ethernet and MPLS networks.
Continuity Anywhere
Our WAN Wireless product provides a cost-effective, reliable solution to help protect your business, ensuring critical communication systems remain online at all times.
Wireless Backup
A wireless network path provides reliability and diversity to protect your business. Smart fail over technology, allows seamless transition from primary to back up avoiding disruption caused by severe weather and wireline network outages.
Customized by Location
Working with wireless partners across the U.S. and Canada - Granite is able to recommend the best provider for an individual location. Every location is treated as a unique opportunity and engineered to ensure reliability and top speed performance.
Wireless Partners include:
- AT&T
- Verizon
- Sprint
- Telus
Network Integration
Granite’s skilled, certified engineers and project management team can develop a diverse solution from the initial stages, to integrating new functionality into your current technology environment or installing a completely new communications strategy. Granite delivers economical, dynamic, flexible and secure network options enabling you to optimize efficiencies and increase productivity.
Structured Cabling Projects
Granite can coordinate a complimentary survey to assess the
needs of each location and draft a scope of work specific to
your needs. Our staff of dedicated project managers will ensure
your projects are completed on time and on budget.
When it comes to any project, Granite has a nationwide team of
engineers, tenured project managers, and a staff of Registered Communications Distribution Designers (RCDDs) to
review a scope of work, cabling standards/requirements, coordinates
a local partner to do a site assessment, evaluate electrical
plans and calculate a firm fixed proposal. Cabling projects
are quoted, reviewed and executed according to the guidelines provided
by the client so the timelines and cost are managed properly.
When you utilize the services of Granite for a cabling project,
we will create a step-by-step install
that will maintain your organization’s goal.
Leveraging our nationwide footprint, Granite can deliver a broad
range of communications and networking services of exceptional
quality at competitive prices. Our unique experience in multiple site
and service networks makes us the ideal choice for projects
that require an in-depth and hands-on understanding of network
planning and deployment.
Nationwide Staffing
Granite has opened additional Network Integration offices across the
U.S. and Canada in order to improve our already extensive nationwide
footprint of engineering partnerships. Our offices
are staffed by Granite employees who will work with you
on structured cabling projects.
Field Operations
- 4 hour response time
- 24/7/365 support
- BICSI Certified Technicians
- “Smart” Hands Labor
Cabling Projects
- Data Center Builds
- RCDD Engineered Design
- Project Management
- Fixed Bid Pricing
Phone Switches
- Nortel, Avaya, Samsung,
- TalkSwitch
- Bogen and Valcom Paging
- Maintenance Contracts
- Mixed Platform Solutions
Rollouts
- Legacy Upgrades
- Fixed Pricing Per Site
- Technology Deployment
- Telco Demarc Extensions
National Rollouts
Taking advantage of our established network of technicians,
Granite can streamline the deployment of multiple products and
services throughout the U.S. and Canada. By providing a centralized
solution we provide continuity of installation and price.
Repair and MAC
Small projects, repair work, even troubleshooting are something
we at Granite are happy to take on, allowing you to tend to other business needs. Our Service Order team can
dispatch an experienced technician to support your needs.
On-Premise PBX
Granite's technicians, voice engineers and project managers
will work with you to provide a design, installation
and training that will meet your communications needs.
Managed Wi-Fi Deployment
Our team of experienced engineers work with you to assess
evolving needs in order to design a complete solution
that can be deployed throughout the organization. Our secure
solution helps you manage business efficiencies and
improve productivity.
Granite Grid
Granite Grid is the first telecommunications product to offer
management companies and their tenants a reliable one-stop-shop
solution. Granite Grid offers affordable voice and data services
along with a certified support team. Granite’s 24/7/365 specially-trained staff located at our Network Operations Center (NOC) on site at our headquarters
in Massachusetts sets us apart from similar products offered
by major Local Exchange Carriers (LECs) with call-center-styled hotlines. Granite Grid customers
are provided with a dedicated team that can be reached using
a direct line, a support email distribution or an online portal
where services are monitored and trouble tickets may be opened
and tracked directly by you.
Ease of connection and growth of technology is what continues
to attract businesses to the Granite Grid solution. Leave the physical
connection, troubleshooting and billing to us.
Benefits
- Higher Bandwidth, Lower Costs: Provides high bandwidth service at prices which are hard to come by without dedicated access.
- Flexes with Need: Increases bandwidth to flexibly support your needs at peak times of the day or year - no more Black Friday blackouts.
- Concierge Customer Support: Provides a concierge customer service representative to be the single point of contact for all of your communication service needs.
- New Technologies: Gets your customers through the door by supporting any and all networked customer attraction technologies.
- Our Team Not Yours: Provides a team of engineers, project managers and other staff to manage your cabling projects.
Technology Strategy
Granite’s private Multiprotocol Label Switching (MPLS) network supports Granite Grid using high-speed fiber connectivity. The fiber piping is brought into the
property via the Main Distribution Frame (MDF) and then distributed
among tenants through specifically-assigned Intermediate Distribution
Frames (IDF). Phone and data service (based on customer need)
is run directly to the tenant suite by a certified Granite technician.
Our technicians ensure tenant satisfaction by connecting onsite
equipment and troubleshooting and securing connectivity.
It is our policy to always confirm that the turn up was successful working with you on your specific needs.
Whether it is two phones and
a credit card machine or ten cameras and a media center, Granite
Grid is fully customizable and continues to grow with the constant
introduction of new technologies.
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Around-the-Clock Support: Our Network Operations Center (NOC), on-site
at our headquarters in Massachusetts, has certified technicians
waiting to take your call 24/7/365. Our NOC is staffed all year round,
including during severe weather, so that you're never waiting
for help when you need it.
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Competitive Service Level Agreements (SLAs): Because Granite Grid is a privately-owned network,
Granite can offer very competitive install and repair SLAs.
Our escalation team is available to resolve any last-minute tenant
emergencies.
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Redundancy Planning: Granite designs its Grid locations to preserve
your tenants' critical application connectivity in case of an
outage. Running two circuits through the Main Distribution Frame (MDF) and Intermediate Distribution Frames (IDFs) allows
both mall management and tenants to have the option of a second
circuit to provide failover service in the case of an outage.
Both circuits are managed and monitored by the Granite NOC to
ensure seamless service flow and proactive testing to maintain
a stable network environment.
Partner, Property Managers and Tenants
Tailored for Real Estate
Granite Grid is our product offering for multiple tenant locations.
We provide a total data and voice solution to businesses co-located
on the same property. Tenants receive the maximum flexibility they
require to support their communications needs at lower
costs.
Technology Strategy
Granite’s technology strategy for multiple tenant facilities begins
with our nationwide Multiprotocol Label Switching (MPLS) network. Our Network Operations Center (NOC) monitors our network using the best tools in the
industry 24/7/365. Fiber will be used to connect Granite’s MPLS
Network to the Main Distribution Frame (MDF) at your property
and from the MDF to each Intermediate Distribution Frame (IDF)
on each floor. Granite’s Network Integration team will then coordinate
the installation of wiring from IDF to tenant.
Advantages for Property Managers
- Provides a reliable monthly ancillary revenue stream
- Demonstrates your value add for tenants with turnkey solutions
- Reduces interruptions in service by using trusted installers working from a central plan
- Supports continued property development with scalable designs
- Provides a single point of contact for all communications service needs
- Takes over responsibility for tenant communications calls, freeing up your team to focus on other property needs
Advantages for Tenants
- Provides a dedicated concierge customer service representative for each tenant
- Allows for high-bandwidth service at prices available only to tenants in facilities with dedicated access
- Coordinates (centrally) installations, moves and repairs
- Enables faster store openings and smoother transitions
- Increases bandwidth to flexibly support tenant needs at peak times of the day or year
- Gets shoppers in the door by supporting customer attraction technologies, such as digital signage or music