IW Vendor Partners
Frequently Asked Questions
How can Granite offer service on a national level when my company can't get national service from any of the major telephone companies?
Granite has long-term wholesale contracts with all of the major telephone and digital carriers across the country. This allows us to provide a national solution to your company's telephone and broadband needs.
Does Granite offer customized reporting?
Yes. Through our proprietary software Cornerstone, we offer Rock Reports. These reports enable our customers to customize reports that provide a variety of broad and narrowly focused account data, as well as support for fraud prevention measures.
My company has hundreds of locations. Does this mean I will still get hundreds of bills each month?
No, not if you don't want them. Granite offers the option of receiving one consolidated bill at the corporate level or individual bills separated by location. No matter which option you choose, Granite provides call detail and usage charges itemized by location.
Will I still receive a monthly telephone bill?
Yes. Granite bills on a monthly basis. Customers choose how they would like to receive their bill. They can choose web-based access, EDI (Electronic Data Interchange), email, and mailed CD-ROM. Granite does provide conventional paper bills but strongly encourages our customers to join us in saving natural resources by choosing a paperless option.
What is EDI?
EDI stands for Electronic Data Interchange, an electronic method to exchange business documents in a standardized format. Because the data format is standardized, the customer is assured they will be able to read the bill through their EDI software. Granite offers the 811 Consolidated Service Invoice Statement. This allows for the billing of complex and structured service invoice detail. Use of EDI safeguards data integrity and eliminates redundant data entry and the use and storage of paper. Only customers with EDI software can take advantage of this billing option.
Which EDI vendors are compatible with Granite ?
Current EDI vendors that our customers have used successfully are: Anchorpoint, Asentinel, Avista, Avotus, Cass Information, Control Point Solutions, Invoice Insight, Info Strategies Group, ProfitLine, Tangoe, TeleSoft Corp, Vcom Solutions, Vercuity