IW Vendor Partners
"Granite is customer focused, providing quality service and reporting like no other provider. Our account representative is exceptional, addressing all of our needs and with real cost savings." - Susquehanna Bank
Flexible Billing Options
The very core of our business is based on providing unparalleled customer service, which means earning your trust every day, on every call. Our high standard of service is also reflected in our billing system, which is singular in telecom billing in its clarity and honesty, echoing our efforts to earn your trust on a daily basis.
At Granite, we provide our customer with a single consolidated bill, and unlike other telecommunication providers, our bill has no hidden charges. All fixed and variable charges are presented in a clear and concise manner. All regional toll and long distance call details are also provided on paper, over the web, or both depending on what you specify with your account representative.
Granite’s customers have the option of receiving a single bill at the corporate level or bills separated by individual location, department, or general ledger code to allow easy integration into customer payment systems.
Two Levels of Billing
Granite has incorporated a unique hierarchical reporting structure that adds flexibility in organizing and presenting invoices based on individual customer needs. The billing hierarchy contains two levels:
- "Parent Account" at the corporate level
- "Child Accounts" for the individual location levels
Granite provides call detail and usage charge itemization by location under either option. The bill is available in detail or summary format depending on whether the Parent or Child locations are responsible for the payment.
Granite will work with you to provide the information you need to manage your telecommunications expenses. All billing is performed in-house, giving Granite total control over the telephone billing process and the bill's accuracy. In addition, our Cornerstone software easily interfaces with:
At Granite we pride ourselves on our flexibility. We offer several invoice and payment options:
- Web-based access
- EDI (Electronic Data Interchange)
- Mailed CD-ROM
Granite can provide conventional paper bills but strongly encourages our customers to join us in saving natural resources by choosing a paperless solution.
Granite’s knowledgeable sales team can help you understand the current best practices, standards, and trends in the telecommunication industry, and how they affect your business. We can help you determine the most practical service package to reduce costs and maximize efficiency.